GRIMSBY COUNSELLING CENTRE Privacy Policy
INTRODUCTION
Grimsby Counselling Centre is committed to protecting the privacy of individuals who visit this website. This policy describes how we collect, use, and protect information gathered through this website only. It does not cover how we collect, use, or protect the health and personal information of our clinical clients, which is addressed in our separate Privacy Notice for Clients, available on this website.
The privacy officer for Grimsby Counselling Centre is Jacqueline Boyer, MSW, RSW. For questions about this website privacy policy, please contact us at jacqueline@grimsbycounsellingcentre.com or by phone at 365-384-4325, or by mail at 13 Windward Drive, Grimsby, Ontario, L3M 0J4.
Grimsby Counselling Centre complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Health Information Protection Act (PHIPA) of Ontario.
WHAT THIS WEBSITE COLLECTS
When you visit this website, we may collect the following types of information:
Technical data collected automatically: your IP address, browser type, device type, operating system, pages visited on this website, and the date and time of your visit. This data is collected for website security and performance purposes only.
Contact form submissions: if you use the contact form on this website, we collect your name, email address, phone number, and the content of your message. This information is used solely to respond to your inquiry.
We do not track visitors across other websites. We do not purchase, sell, or share your information with advertisers.
HOW WE USE YOUR INFORMATION
We use the information collected through this website to respond to your inquiries and scheduling requests, to keep this website functioning properly, and to improve the website experience for visitors. We do not sell your information to any third party. We do not use your information for advertising purposes. We do not add you to any marketing list without your explicit consent.
THIRD-PARTY SERVICES
This website is hosted on Duda. The hosting provider may collect basic technical data about visitors for website hosting and security purposes. We are not responsible for the privacy practices of third-party platforms. For more information about your hosting platform's privacy practices, please visit their privacy policy.
We use Jane App to facilitate online appointment booking and scheduling. When you use our online booking link, your name, contact information, and appointment details are collected and processed by Jane App. Jane App complies with PIPEDA and stores data in Canadian data centres. For more information, visit jane.app/privacy.
This website uses Google Analytics, provided by Google LLC, to understand how visitors use our website. Google Analytics collects anonymized data including pages viewed, time on each page, and how you arrived at the site. This information does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. For more information, visit policies.google.com/privacy.
We are not responsible for the privacy practices of any third-party websites linked from this website.
COOKIES
This website uses essential cookies necessary for the website to function properly. We may also use analytics cookies through Google Analytics, as described above. You can disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of this website. We do not use advertising or tracking cookies and we do not respond to Do Not Track signals because we do not engage in cross-site tracking.
DATA RETENTION
Contact form submissions and email inquiries are retained for a period of up to two years for administrative and follow-up purposes, after which they are securely deleted. Clinical health records are retained separately in accordance with PHIPA and applicable Ontario law, as described in our Privacy Notice for Clients.
YOUR RIGHTS
You have the right to request access to any personal information we hold about you through this website. You have the right to request that we correct inaccurate information or delete information we hold about you, where applicable. To make a request, please contact our privacy officer at [INSERT practice email address]. We will respond to your request within 30 days.
CHILDRENS PRIVACY
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 through this website. If you believe a child under 13 has submitted personal information through this website, please contact us at jacqueline@grimsbycounsellingcentre.com and we will promptly delete it.
UPDATES TO THIS POLICY
We may update this privacy policy from time to time. Updates will be posted to this page with a revised effective date. We encourage you to review this policy periodically.
Effective Date: June 4, 2026
CONTACT
Jacqueline Boyer, MSW, RSW Privacy Officer, Grimsby Counselling Centre 13 Windward Drive, Grimsby, Ontario, L3M 0J4 Phone: 365-384-4325 Email:jacqueline@grimsbycounsellingcentre.com
